Comments on: When Campfire backfires http://www.wildbit.com/blog/2008/04/24/wehn-campfire-backfires/ Wildbit builds subscriber-based services and social software for the web. We focus on innovation and effective interface design to drive results. Sun, 20 Jul 2008 21:08:42 +0000 http://wordpress.org/?v=2.5.1 By: Customer service, one at time. | Wildbit http://www.wildbit.com/blog/2008/04/24/wehn-campfire-backfires/#comment-1577 Customer service, one at time. | Wildbit Wed, 14 May 2008 01:03:29 +0000 http://www.wildbit.com/blog/2008/04/24/wehn-campfire-backfires/#comment-1577 [...] really counts. Deciding to use Campfire chat for support has been one of the best moves for us, despite the mishaps. We offer direct access, and in turn, obtain direct feedback from our [...] [...] really counts. Deciding to use Campfire chat for support has been one of the best moves for us, despite the mishaps. We offer direct access, and in turn, obtain direct feedback from our [...]

]]> By: Justin Reese http://www.wildbit.com/blog/2008/04/24/wehn-campfire-backfires/#comment-1576 Justin Reese Mon, 12 May 2008 03:15:31 +0000 http://www.wildbit.com/blog/2008/04/24/wehn-campfire-backfires/#comment-1576 Ouch. What an ass. Sorry, man. Come to think of it... people could pretty easily pretend to be you guys and ask unsuspecting customers for sensitive login credentials, too. I don't know of a Campfire-specific solution aside from "have a Wildbit employee present 24/7 to boot fakes", but that seems unreasonable. Maybe only have the room open when an employee is present? Ouch. What an ass. Sorry, man. Come to think of it… people could pretty easily pretend to be you guys and ask unsuspecting customers for sensitive login credentials, too.

I don’t know of a Campfire-specific solution aside from “have a Wildbit employee present 24/7 to boot fakes”, but that seems unreasonable. Maybe only have the room open when an employee is present?

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