Chris Nagele
Thursday, April 24th, 2008

When Campfire backfires

Wow, I came into our Beanstalk chat room today to check in. To my surprise, I had already talked to someone in the room and was really rude about it. Someone entered the room as “Chris N” and pretended to be me, then continued to be a complete ass to the poor customer. Here is a screen shot. Maybe some “official” member marker would be useful for these scenarios in open rooms? Dan, if you see this, please get in touch. So sorry.

Campfire screen shot

This entry was posted on Thursday, April 24th, 2008 at 11:31 am and is filed under Web/Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Justin Reese on May 11th, 2008 at 11:15 pm

Ouch. What an ass. Sorry, man. Come to think of it… people could pretty easily pretend to be you guys and ask unsuspecting customers for sensitive login credentials, too.

I don’t know of a Campfire-specific solution aside from “have a Wildbit employee present 24/7 to boot fakes”, but that seems unreasonable. Maybe only have the room open when an employee is present?

Customer service, one at time. | Wildbit on May 13th, 2008 at 9:03 pm

[...] really counts. Deciding to use Campfire chat for support has been one of the best moves for us, despite the mishaps. We offer direct access, and in turn, obtain direct feedback from our [...]

When Campfire backfires

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